Privacy PolicyPrivacy Policy

Cosmobeauty Inc. (hereafter, “the Company”) recognizes that the management of information, including personal information, is of utmost importance and is a social responsibility in all business activities it conducts. Accordingly, we have established the following “Personal Information Protection Policy” to ensure the appropriate management of personal information and to act with responsibility.

Personal Information Protection Policy

1. Regarding the handling of personal information in all of our businesses and the personal information of our employees, we comply with laws, national guidelines, and other norms concerning the handling of personal information. Furthermore, we have established a personal information protection management system in accordance with the Japanese Industrial Standard “Personal Information Protection Management System — Requirements” (JIS Q15001:2006) to protect personal information.
2. When acquiring and using personal information, we will specify the purpose of use and will not handle personal information beyond the scope necessary to achieve the specified purpose (unauthorized use).
3. We will not provide acquired personal information to third parties, except with the consent of the individual or as required by law.
4. If we receive a complaint or consultation regarding the handling of personal information, we will promptly investigate the facts and respond in good faith within a reasonable period.
5. To appropriately manage acquired personal information, we will take organizational, human, physical, and technical safety measures to prevent and correct the leakage, loss, or damage of personal information.
6. Based on changes in social conditions and the environment, we will continuously review our personal information protection management system and improve our efforts to protect personal information.

Handling of Personal Information

1. Purpose of Personal Information Use

   The Company collects personal information for the purposes listed below.

   1. Provision and operation of our services
   2. Identity verification and authentication for the provision of our services
   3. Provision of information related to our services
   4. Email distribution of surveys and the like for the purpose of improving our services
   5. Email distribution of announcements and the like from our company
   6. Guidance and related communication for various workshops and seminars
   7. Shipping of prizes to users of our services
   8. Handling and recording of inquiries, opinions, and requests
   9. Human resources, labor, and health management for employees
   10. Contacting job applicants and making hiring decisions

   ※To improve customer service quality and confirm call content, we may record calls with customers.

   　(This includes voice data recorded by the telecommunications carrier)

2. Provision of Personal Information

   We do not provide personal information to third parties, except in the following cases.

   1. When we have the consent of the individual
   2. Identity verification and authentication for the provision of our services
   3. When a request for disclosure is made by a public institution such as a national agency, local government, court, or prosecutor’s office, or a body with equivalent public authority, or when cooperation is necessary for these institutions to perform their duties as stipulated by law.
   4. When provided to the organizers of events or seminars held as part of our services
   5. When we outsource a portion of our operations to a third party
   6. When it is necessary for the exercise of our rights
   7. When business succession is required due to a merger, business transfer, or other reasons, and the information is provided to the business successor
   8. In other cases permitted by law
3. Entrustment of Personal Information

   For business operations, we outsource a part of our services to external parties to provide better service to our customers. In doing so, we may entrust personal information to these contractors. In such cases, we carefully select the contractor on the condition that they have a management system capable of properly protecting personal information. We then conclude a contract that stipulates necessary measures for the proper management and confidentiality of personal information to prevent its leakage, thereby ensuring appropriate management is implemented.

4. Disclosure, Correction, and Deletion of Personal Information

   If you, the individual, request the disclosure, correction, or deletion of personal information we have received from you, we will verify your identity and then disclose, correct, or delete the information within a reasonable scope. However, this may not apply if it risks harming the life, body, property, or other interests of another individual, or if we determine that it would significantly hinder our business operations. When provided by law, we will respond appropriately based on that law.

5. Identity Verification

   We verify the identity of the individual using one of the following methods:

   1. We call back the individual on the phone number they have already provided to confirm their identity.
   2. We send an email to the email address the individual has already provided and confirm their identity by having them reply to that email.
   3. We confirm the individual’s identity by verifying their name and address during the procedure.
6. Procedures for Disclosure, Correction, etc.

   We accept requests from the individual for the disclosure of personal information we hold, notification of its purpose of use, correction of factual errors in the information we hold, suspension of use, and suspension of provision to third parties (hereafter, “disclosure, etc.”). However, we may not be able to respond to requests for disclosure, etc., if they interfere with our business or with our business records. For specific procedures for “disclosure, etc.,” please contact the office below. Please note that we do not charge a fee for requests for “disclosure, etc.”